Refund Policy

This policy covers paid listing features on StackLedge, such as featured or premium placement. Browsing the directory and submitting a standard listing is always free and is not covered by this policy.

1. Who processes payment

All paid features are sold and billed through Paddle.com Market Ltd ("Paddle"), our payment provider and the Merchant of Record for these purchases. Paddle handles checkout, receipts, and applicable sales tax or VAT. Your order confirmation email comes from Paddle and includes an order reference.

2. General policy: no refunds once delivered

Paid listing features are digital services delivered immediately on purchase (for example, your listing becomes featured as soon as payment completes). Because of this instant delivery, purchases are generally final and non-refundable once the feature has gone live on your listing.

3. Exceptions

We will consider a refund, in whole or in part, if:

• You were charged more than once for the same order (duplicate charge).
• A technical fault on our end prevented the paid feature from being delivered as described.
• The purchase was made fraudulently, without your authorization.
• Applicable consumer protection law in your country of residence entitles you to a refund regardless of the above.

4. How to request a refund

Contact us at [email protected] or through our contact page within 14 days of your purchase, including your order reference from the Paddle confirmation email and the reason for your request. You may also contact Paddle directly using the link in your order confirmation email, since Paddle processes the payment and any resulting refund on our behalf.

5. Processing time

Approved refunds are issued to your original payment method through Paddle and typically appear within 5-10 business days, depending on your bank or card issuer.

6. Contact

Questions about this Refund Policy can be sent through our contact page or by email at [email protected]. See also our Terms of Service and Privacy Policy.