Mixdesk
AI customer engagement workspace for unified messaging, multilingual support, lead qualification, automation, and human handoffs
About Mixdesk
Mixdesk is an AI customer engagement platform that brings messaging, web chat, and email into one shared workspace for sales and support teams.
Its AI Agent handles routine questions, captures lead details, qualifies prospects, translates conversations across 27+ languages, and hands complex or high-value conversations to human agents with context.
Teams can create routing rules, automate follow-ups, schedule broadcasts by customer time zone, assign conversations, and add internal notes. Developer tools include APIs, webhooks, JavaScript, Android, and iOS SDKs.
Mixdesk supports multiple channel accounts and unlimited teammates without per-seat fees. The platform offers a permanent free plan, paid subscriptions with different usage allowances, and enterprise options for advanced deployments.
Features
- Shared customer inbox
- Configurable AI Agents with human handoff
- Unifies WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat, and email
- Routes conversations by rules and schedules follow-ups by each customer's time zone
- Provides APIs, webhooks, JavaScript, Android, and iOS SDK options
Use Cases
- Organize customer support conversations across connected channels
- Answer routine inquiries from business knowledge and hand off to teammates
- Qualify inbound leads from WhatsApp and route them to sales
- Automate follow-ups and broadcasts by customer time zone
- Connect conversations to CRM or internal systems through APIs and webhooks
Verified facts
Checked by the StackLedge team.
FAQ
What does the free plan include?
The free plan costs $0 per month, includes 10 conversations, supports 10 connected channel accounts, and provides a one-time 100-character translation bonus. AI messages are not included
Which plan includes AI Agents?
AI Agents begin with the Pro plan at $199 per month, which includes 5,000 AI messages per month. The Expert plan includes 30,000 AI messages with custom pricing
Does Mixdesk charge per team member?
No. Every plan includes unlimited teammates, so adding support, sales, or marketing users does not add a per-seat charge.
What happens when the AI message allowance is used?
Additional AI messages are available at $100 per 10,000 messages. Channel provider charges, including WhatsApp fees billed by Meta, are separate
Does Mixdesk offer private deployment?
Enterprise options include private deployment, dedicated delivery and onboarding, product training, priority support, and SLA-backed support
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